Shipping & Delivery Information
Processing Time (Packing/Processing)
We typically process and ship orders within 1–3 business days; during holidays or promotional periods (such as Black Friday, Cyber Monday), processing time may extend to 3–7 business days.
Shipping Methods & Estimated Delivery Times (For Reference Only)
- Economy Parcel (ePacket / Small Parcel Surface Mail)
- United States: 10–25 business days
- Japan: 7–15 business days
- Europe: 12–30 business days
- Air Express / Air Parcel
- United States: 7–15 business days
- Japan: 5–10 business days
- Europe: 8–16 business days
- International Express (DHL/UPS/FedEx)
- United States/Japan/Europe: 3–7 business days (fastest, but higher cost)
- EMS / Postal Service
- United States: 7–20 business days
- Japan: 6–12 business days
- Europe: 10–20 business days
Please use Processing Time + Shipping Time as a reference for estimated delivery time.
Shipping Tracking
We will send a trackable shipping number via order email/in-site message after shipment (if using a trackable channel). If the order uses an economy untracked parcel, we will note it on the product page.
Customs & Import Duties
International orders may be subject to customs inspection or import duties, which are the responsibility of the buyer (unless otherwise stated on the product page). If your package is held by customs, please cooperate with customs by providing necessary information for clearance.
Delays & Holidays
Shipping delivery times are affected by weather, customs, local holidays, and force majeure, and may take longer than estimated. We will notify customers through site announcements or emails in case of widespread delays.
Damage or Incorrect Shipment Handling
If you receive a product that is damaged, incorrectly shipped, or has quality issues, please contact us within 7 days after receipt at moranditoys@gmail.com and provide your order number and photos. We will process returns/exchanges or reshipment after confirmation.
Additional Information
For more shipping options or expedited shipping, please contact customer service before placing your order, and we will provide the optimal solution based on your destination and needs.